FAQ and help
Introduction
The FAQ (Frequently Asked Questions) section brings together answers to the most common questions from Genkibo users. This module explains how to access and use it.
Access the FAQ
- In the main menu, click "Help" or "FAQ".
- The list of frequent questions appears, organized by category.
How to use the FAQ
- Browse categories to find your topic.
- Click a question to read the detailed answer.
- If you cannot find an answer, use the search bar (if available) to search by keyword.
Frequently asked questions by topic
Registration and account
Q: How do I create an account?
See Chapter 2 — Registration & login in this training.
Q: I did not receive the verification email—what should I do?
Check your spam folder. If it is still missing, sign in again and request a new verification email from the confirmation page.
Q: I forgot my password—how do I recover it?
Click "Forgot password" on the login page. A reset email will be sent.
Q: How do I enable 2FA?
2FA is enabled automatically on Genkibo. At each login, an SMS code is sent to your registered phone number.
Investments
Q: How do I invest in an offer?
See Module 3 — Invest in an offer.
Q: Which payment methods are accepted?
Card, mobile money, domestic and international transfers, and manual payment.
Q: When will I receive my returns?
According to the schedule defined in the investment offer. Check your payment schedule for exact dates.
Q: How do I download my invoice?
From "My investments" → click the payin → "View invoice".
Companies
Q: How do I create an investment offer?
See Module 5 — Create an investment offer.
Q: Why is my offer not visible to investors?
Your offer must be approved by the Genkibo team before publication. Check its status under "Investment offers".
Q: How do I pass my company audit?
See Module 7 — The audit process.
Q: How do I repay investors?
See Module 8 — Investment returns.
Subscriptions
Q: Am I required to take a subscription?
Some features require an active subscription. Basic access without a subscription may be available depending on your account type.
Q: How do I cancel my subscription?
Go to "Subscriptions" → "My subscription" → "Cancel".
Q: My subscription has expired—how do I renew?
Go to "Subscriptions" → "Our plans" and subscribe to a new plan.
Payments and transactions
Q: My payment failed—what should I do?
Check your payment details (valid card, sufficient funds, etc.) and try again. If it persists, contact support.
Q: How do I track my transactions?
Transactions appear in the relevant section (Investments, Returns, Subscriptions) depending on type.
Q: How do I request a refund?
Contact support via chat and explain your situation. Refunds are handled case by case.
Security
Q: How do I change my password?
Go to Settings → Security → Change password.
Q: Is my data secure?
Yes. Genkibo uses encryption for sensitive data, 2FA, and advanced security protocols. Transactions are recorded immutably and tamper-proof.
Q: What if I think my account was compromised?
Change your password immediately under Settings → Security. Then contact support via chat.
If you cannot find an answer
If the FAQ does not answer your question:
- Use chat: contact support directly from the platform.
- Be specific in your message: what you are trying to do, which page you are on, and any error message (if applicable).
For administrators: manage FAQs
Admins can add, edit, and delete FAQs from the administration panel. See Module 9 — Platform settings for details.
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Congratulations!
You have completed the full Genkibo platform training. You now understand the features available for your role.
Feel free to revisit specific modules whenever you need a refresher on a particular feature.
Enjoy using Genkibo!